Booking Conditions

1. THE CONTRACT

The Contract for a short-term holiday rental will be between Trevalgas Farm or “We” and the person making the booking and all members of the holiday party (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival We must be provided with the name of the person making the booking, lead guest, number of adults, children and infants under 2, ages of children and infants, address of lead name including postcode. The person making the booking is responsible for making sure all guests adhere to all terms and conditions issued by Trevalgas Farm.

2. PAYMENT

Bookings are CONFIRMED on receipt the deposit of 20% of the total booking cost. The balance of the rental will be due for payment fifty six days prior to the booking commencement date. For bookings made within 56 days prior to the booking commencement date the total booking cost is required upon booking. The deposit (or full payment if booking within 56 days of travel) must be paid within 24hrs of booking being placed unless agreed with Trevalgas Farm in advance of the booking being placed.

3. CANCELLATION

a/ If your booking has to be cancelled because Trevalgas Farm is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.

b/ If your booking has to be cancelled because Trevalgas Farm has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full.

c/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Trevalgas Farm for any reason.  

This includes – but is not limited to – illness (including Covid), a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

d/ Cancellations must be notified to Trevalgas Farm by phone and email and once received in writing we will confirm the cancellation request. 

e/ Trevalgas Farm will apply the scale shown in the table below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the holiday. 

Number of days before start of holiday that notification of cancellation is received*
The percentage of total booking value payable by the Customer

• More than 56 days -  20% of the total holiday cost
• 56 to 14 days - 50% of the total holiday cost
• 0 – 13 days - 100% of the total holiday cost

*In order to ensure speedy receipt, and thereby processing, of cancellations, Trevalgas Farm recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by Trevalgas Farm. Any amounts due for refunding will be made within 14 Days. 

h/ On receipt of the cancellation, the above Charts state the amount that the Customer remains liable for at that point in time. Trevalgas Farm will then use reasonable endeavours to obtain a replacement booking. In the event that Trevalgas Farm is successful in obtaining a replacement booking, Trevalgas Farm will refund to the Customer the total amount paid by the Customer for the booking less an admin fee of £50 and less the difference in price between the Customers’ booking and the replacement booking if one is made. 

For example:  A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – £50 admin fee equals £950, – £100 rebooking shortfall, = Refund of £850.

i/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Trevalgas Farm strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.

Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.

4. THIRD PARTY SUPPLIERS (chefs etc)

a/ If you want to use the services of a third-party supplier whilst staying at Trevalgas Farm you must ask and receive written permission to do so. This may be for a chef, beauty treatments, bouncy castle hire, magicians, opera singers, baby-sitters etc.

b/ Trevalgas Farm would need to see the third-party supplier’s public liability insurance, and any other related/required certification. Trevalgas Farm will then seek approval from Trevalgas Farm’s insurers to allow the third-party activity to take place. 

c/ If all insurances and certification are satisfactory to Trevalgas Farm and our insurers, permission to invite these suppliers to Trevalgas Farm will not be unreasonably withheld.

d/ Trevalgas Farm does not accept liability for the activities of these third-party suppliers.

5. PERIOD OF HIRE

You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

6. NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Trevalgas Farm.

7. LIABILITY

Trevalgas Farm, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

8. CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed anywhere (including the front porch) in the property. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this. 

9. DAMAGES & BREAKAGES

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. 

9(b).  ELECTRIC VEHICLES (EV)

The property does not have a dedicated external socket suitable for charging electric vehicles.  The charging of electric cars at any socket at the property is TOTALLY FORBIDDEN.  Not only does it cause a risk of fire, injury and potential damage to the electric supply, it is also considered a breach of contract.  In addition, guests will be liable for all costs and subsequent costs incurred.  There is a charging point at the Crescent Car Park, Bude -  by the Tourist Office and also in the main car park in Holsworthy.

10. WIFI

Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.

11. RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

13. DATA PRIVACY STATEMENT POLICY

See our Privacy Policy here

14. DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night Lanterns are expressly forbidden. 

15. PETS

We allow dogs,(any other kinds of pets must be agreed in writing before arrival). Dogs have to be booked in and paid for. (£20 per dog, per stay entered). Two dogs are allowed. We may allow more dogs to stay but this must be agreed. We do not accept dogs under 6 months old. In order to maintain our high standard for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.

Additional Terms and Condition for guests bringing their dog(s):

• On arrival, and at all other times, your dog(s) must be kept on the lead in and around the driveway, stables area and anywhere close to the donkeys.
• Once they’re out in the designated fields or designated gardens they can be off the lead as much as you like provided they are under your control. They must not chase any livestock or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other dog owners and livestock. 
• Please be aware there may be animals in our fields. Poop patrol! When taking your dog(s) for a walk, please pick up after them including in our fields, as these are open to all guests. We provide free poop bags and a dedicated poop bins so please use them. And remember to take bags with you to the beach and on walks. You must also pick up all poops in the gardens.
• When you bring a muddy dog back from a walk, please clean them off using the outside taps and the coloured canine towels provided.  On no account use the white towels provided for human use.
• Your dog(s) must not be left alone in the property.  Maintaining our standards is key to our business and we can’t always repair things, it has to be replaced, at your expense. The kitchen is large enough for you to bring crates. We have a couple of dog beds and a few throws for you to use (on request). We provide a guide of dog friendly pubs and restaurants and places to visit so that your dog can remain with you. The gravelled garden area in front of the house is fully enclosed so you can relax outside with your dog(s), the gates must be kept shut at all times. 
• The dogs are not allowed near or in with the donkeys.
• Dogs are not allowed in the bedrooms, but are allowed on the sofas provided that you use your own or the throws provided and keep the dog from contact with the soft furnishings. We have provided a stair gate between the kitchen and lounge and there is a door at the bottom of the stairs which will help control where the dog(s) can wander in the property. 
• Please thoroughly clean the property, including dog hair from rugs, before you leave; if properties require additional cleaning or dogs have been in the bedrooms, we will charge a £50 fee to cover the cost. 

THESE TERMS AND CONDITIONS UPDATED 15TH JANUARY 2023.

Any questions please contact us.